May 2014- Kilzi & Co. S.A.L. (Insulation & waterproofing) Beirut-Lebanon
To date Branch Manager
Handle indoor sales operations, in charge of achieving total customer satisfaction by providing adequate solution to walk-in.
Perform presales support, following the receipt of a request for quotation from customers.
Create sales orders and issue final billing documents using company ERP.
Prepare periodic sales reports to sales manager and CEO.
Coach new outdoor sales personnel.
Assisted in the opening activities of the company’s new showroom in Dora by preparing the preliminary display floor plan of the showroom and submitting it for management approval.
Develop and maintain sufficient knowledge of existing and new sales products.
Introduce the company’s product line and solutions to new customers to help grow customer base.
Conduct sales presentations of the company’s product range to potential clients in prearranged meetings.
Apr. 2011- Mikano (Generators & construction machinery) Lagos-Nigeria
Mar.2014 Branch Manager
Managing the company branch in Apapa city and leading more than 50 employees.
Grew sales from US$ 1.2 Million in 2011 to US$ 6.5 Million in 2013.
Expanded the customer base from less than 1,000 in 2011 to around 1,500 in 2013.
Achieved significant improvements in branch operations and customer service.
Feb. 2008- Cobranet (Internet Service Provider) Lagos-Nigeria
Mar.2011 Sales Executive Officer
Handled internet services sales operations for both corporate and individual accounts.
Followed-up on clients’ needs and issues and provided required support as needed.
Developed a well-established relationship with dealers which led to an increase in purchase orders and on-time payments.
Established over 15 points of sales (POS) and generated over US$ 2.5 Million in sales.
Planned and conducted numerous marketing activities and promotional events.
Dec.2005- Dot.LB (Financial Institute-Brokerage firm) Beirut-Lebanon
Feb. 2008 Customer Support Officer
Conducted live demonstrations of company’s products (My track) in order to develop brand awareness.
Worked with clients to help them define their challenges and developed customized solutions accordingly.
Provided clients with technical assistance on an as-needed basis.
2001-2004 Lebanese American University B.S. in Business (Emphasis: Banking & Lebanon Finance)
1985-2000 College Maristes Champville Lebanese Baccalaureates (Elementary Lebanon Math Section).
Arabic (Native), English (Fluent), French (Fluent).