General MBA |American University of Science and Technology.
September 2017 – present
BS-Travel and Tourism Management| American University of Science and Technology.
September 2013 – February 2017
GPA 3.71/4 graduated with distinction
Bac II –Socio-economic |Saghbine High School,Bekaa.
From 2012 till 2013
MARCOM and sales Executive | ParkTower Suites Hotel
MarCom responsibilities: Overseeing and developing marketing campaigns, conducting research and analyzing data to identify and define audience. As well preparing promotional activities and managing campaigns on social media.
Maintaining the official website of the hotel as the only admin.
Sales responsibilities: Support of sales processes via phone calls to the customers.
Introducing the services to customers in order to follow up with further steps of the sales process, carrying out market research on how to address customers.
Preparation of sales reports and caparisons of competitors' offer conditions
Travel Consultant | Kurban Travel
April 2015 – April 2018
Advising the clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
Preparing customized itineraries to suit the clients’ preferences and budget.
Making and confirming bookings, often via a Global Distribution System. Issuing tickets or relevant documents.
Working on websites and social media platforms, as well handling the sales force program in the information center department
Sales assistant | Retail Group-ABC Ashrafieh
MAY 2014 – SEPTEMBER 2014
Working as part of the sales team to develop both new and existing markets. Involved in developing sales and pricing strategies.
Liaising with customers and the dealer network to answer and resolve their inquiries. Writing accurate and informative sales reports and documentation.
Future Learning online | Digital Marketing Diploma
Diplôme D'études en Langue Française DELF | Niveau B2-Intermediate
SÈVRES, MARCH 2017
International computer driving license ICDL | ICDL Profile certification
BEIRUT, JANUARY 2017
STANDARDS Training Center | Mastering Customer Service Excellence Course
BEIRUT, JANUARY 2016
International Air Transport Association IATA |Foundation in Travel and Tourism
MONTREAL, JUNE 2015