Wassim Abdul Hadi Jawad Dubai, UAE Tel.: 00961436317 Email:[email protected] Marital Status: Married PASSPORT #: RL 1882278 Date of birth: 25/11/1981 Place of Birth: Sharjah, UAE Nationality: Lebanon Language: Eng/ Arabic OBJECTIVE: To obtain a challenging role and pursuit a successful career in a higher level of management as an Operations Manager. I'm looking to work in a high-end Brand that will offer me the opportunity to contribute my professional skills and also to give me the ability to grow within the business. My goal is to expand my vision, interpersonal, technical and organizational skills with a business that will allow me to succeed and be part of its achievements. EMPLOYMENT HISTORY Whittard of Chelsea- Dubai (Al-Madani Group L.L.C) from Aug 2009- OCT 2010. Position- Operations Manager Key Responsibilities Oversees and directs the activities of a coffee shop & Retail. Managing all brand employees, ensuring the stores meets quality and food service regulatory requirements. Planning/Sourcing/Biding/dealing with old & new suppliers. Financial Contribution Analyzing P&L reports by using SWOT analysis on monthly basis to determine and set action plans toward it. Set Annual stores Sales and Margin Budgets with the CEO/Chairman and be integral to processing it by providing specific, accurate and concise information in regards to volume, product mix, competitive activity, and market trends. Auditing stores financially by using measurement tools to ensure the cash handling procedure is implemented with no tolerance. Learning & Development Creates and adjusts Training programs and Plans. Adjusting Performance appraisals/action plan documentation and competency. Administration Attending the Brand development conference in UK Oxford Witney. Analyzing Labour Cost and manpower distribution. Follow up on overseas shipments. Conducting internal documented audits. Marketing Creating marketing material for new products Participating in Taste Of Dubai event for brand enhancement. Preparing marketing plans/ideas to expose the brand over Dubai within the given budget. Developing the brand potential according to market value and reposition the Brand equity to meet expected Marketing Strategies. Store Operations Management Effectively follow up on managers, maintain and followed in a consistent manner in order to ensure SOP implementation. Maintains consistent speed of service to the customer by ensuring all store staffing. Requirements and implementing the international deployment and mystery shopper report. Participating in local events and conferences/exhibitions. Identifying new F&B products and set prices. Achievements - Changed from 85% Avg to 95% Avg in mystery shopper. - Reducing2.1% in COGS since joining. - Terminating 30% from the poor performance staff. - Hiring 20% new staff performing Avg to meeting expectation till now. -.Increase in margins by 1.4% -Sourced new suppliers. Starbucks- Dubai (M.H Al-Shaya L.L.C) from Aug 2005- Aug 2009. Position- Acting District Manager Financial Contribution Contributes toward stores profitability by seeking opportunities to increase sales, managing Inventory and cost of goods control and labour costs. Maintains final accountability for store operations, partner development and financial contribution. Creates the proper forecast in the matter of fixed assists and supply chain. Effectively communicates new product updates and promotions information to Store’s Managers. Conducts Meetings on monthly basis subjected for the monthly Key financial report. Human Resource, Learning & development Establishing styles and preferences in Training and developing staff to demonstrate all Starbucks customer service standards, operating standards and Star Skills. Assigning MCM (Manager Coaching Mentor) for new & redeveloping existing managers. Developing training programs by identifying SWOTs. Performance appraisals for Managers and setting action plans. Facilitating Managerial workshops. Administration: Approving PAFs (Personal Action Form). Disciplining managers upon the disciplinary SOP table. Arranging Staff Parties part of the Internal Marketing strategy to motivate staff. Achievements: - Highest Area Snapshots 2008 over 80% and 8 times 100%. - Increasing 3% in the stores margin in 2008 vs. 2007. - Hired10 managers in 1 year. - Promoting 8 staff in 1 year. -Creating all UAE market formats for daily ops SOP. AL BOOM TOURIST VILLAGE-Dubai (AL HAREB GROUP LLC) from Nov. 2003 April 2005 Position- Assistant Outlet Manager Business Activities Analyze and plan the unit's sales levels and profitability. Preparing reports at the end of the shift/week, including staff control, food control and sales. Planning and coordinates menus and the implementation of VIP functions. Front of House Coordinates the entire operation of the restaurant during scheduled shifts. Ensure all employees adhere to the company's uniform standards. Meet and greet customers and organize table reservations. Housekeeping Maintain high standards of quality control, hygiene, and health and safety. Help out in any area of the restaurant when a circumstance dictates. Training and Workshops Retail Management Training program. In-Store Learning Coach Workshop. Classroom facilitator Workshop. Manager Coaching Mentor Workshop. Profit and Loss Workshop. Basic Food Hygiene training (Safe Hand Food Tech Consultants). Management Labour Scheduling tool Workshop. The service leadership workshop (Ron Kaufman). Brand Conference workshop in UK. COMPUTER SKILLS Oracle Portal & HRSSI. Fidelio Material Control. Res. 300,400 Billing System. Microsoft Package. Internal data base. EDUCATION Hotel Management- Superior Technician 2003. Hotelier Bachelor Technician 2000.