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Diane Abou Nehme

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DIANE ABOU NEHMÉ 1931 Kingsdale Avenue Ottawa, ON, Canada K1T 1H9 (H) 613-521-2135 (C) 613-851-5907 [email protected] OBJECTIVE: To obtain a position in the public sector which offers a professional working environment and enables me, as a fresh graduate, to grow while meeting the employer’s goals. EDUCATION: UNIVERSITY OF OTTAWA September 2007 – June 2011 - Bachelor’s Degree in Social Sciences with Specialization in International Studies and Modern Languages QUALIFICATIONS AND SKILLS - Organised, flexible and friendly - Motivated team player - Punctual and reliable - Responsible and goal oriented - Great inter-personal and leadership skills - Detail oriented with excellent customer service skills LANGUAGES: (fluent in) English, French, Arabic, Spanish COMPUTER SKILLS: Internet Explorer, Microsoft Word, Excel, Outlook, and PowerPoint WORK EXPERIENCE: 2MSP – UNDP SECOND MEETING OF STATES PARTIES TO THE CONVENTION ON CLUSTER MUNITIONS IN LEBANON - (September) 2011 Transportation Volunteer - Operate collective transportation for international delegates of the convention - Provide information on Convention to delegates - Coordinate transportation accommodations with the Lebanese Army personnel - Provide translating services for international delegates 2011 CENSUS OF CANADA - (May-June) 2011 Crew Leader Assistant - Conduct Census questionnaire and service requests through telephone - Conduct field visits - Answer and direct calls - Assist Crew Leader in training sessions - Communicate with other employees and supervisor and provide required information - Responsible for maintaining confidentiality and privacy of respondents GLOW HAIR DESIGN AND SPA - 2008-2010 Receptionist - Responsible for opening and closing the facility - Supervise, coach and train new receptionists - Answering and directing emails and calls - Book and confirm appointments - Cash out clients, verify invoices and payments - Coordinate activities with employees, managers and clients - Greet clients and keep reception area tidy. BANANA REPUBLIC (seasonal) - 2008 -2009 Sales Representative - Greet customers and assist with sales and refunds -Promote the store products and provide information about available brands - Communicate with employees, managers and clients to obtain and provide required information - Maintain thorough knowledge of the store merchandise SHA’S PHARMACY - 2007 - 2008 Cashier and Customer Service - Provide customer service and answer related inquiries - Operate the cash register - Calculate payments and verify information - Develop efficient service with high level of accuracy PHONE CARD CENTRE - 2004 -2007 Cashier, Customer Service, and Sales Representative - Operate the cash - Answer customers’ questions and inquiries and provide the recommended products - Receive and arrange phone cards, bus passes and tickets - Receive and answer phone calls - Review and verify receipts and invoices REFERENCES: Available upon request