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Housam Fouladgar

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BEIRUT – LEBANON • TEL +961 3 233846 E-mail [email protected] HOUSAM FOULADGAR EXPERIENCE November 2010 – February 2012 Destination Marketing Consultants (DMC) Hazmieh – Lebanon Program Manager Habtoor Hotel Signed a contract with DMC to recruit, hire, and train an effective telesales force that can market and sell Habtoor Hotel’s VIP membership cards. • Lead a peak performance team of 19 employees (13 telemarketers, 1 chief courier, and 5 couriers) • Increased the weekly average sales from 25 membership cards to an average of 50 membership cards per week and was ranked as the number one top sales program between all DMC offices • Made sure that motivation and excitement in the office was maintained daily for peak performance • Perform one on one coaching when telesales reps were not performing well during shifts • Maintained a solid connection between DMC and Habtoor Hotel • Train and coach managers trainees that are assigned by DMC for other hotel programs April 2007 – Present Self-Employed Beirut – Lebanon Life & Success Coach • Getting rid of behaviors, limiting beliefs, and unwanted habits that prevent my clients from achieving their goals • Guiding clients on identifying their life’s purpose and discovering what their strengths and weaknesses are • Coaching clients on figuring out their solutions to breaking through their obstacles and into their goals • Assigning exercises to clients in order to test the results during our sessions, and finally pushing them to take action on what will ultimately lead to their success • Giving talks and speeches to various communities and NGOs on Success as well as facilitating public workshops on topics such as success, team building, and NLP. October 2008 – February 2009 Global Leadership Team Beirut - Lebanon Deputy Director for the Future Capitals World Summit (Project Basis) • Planning and organizing of the Future Capitals World Summit project, a summit focusing on how businesses and capitals can grow and sustain under the global financial crisis • Enhanced the company's targeting approach method by emphasizing on studying sectors/industries around the world and researching for their key people – tailoring our approach to each and every segment in order to maximize sales impact • Communicated to key government officials, top executives, and media organizations the importance and benefits of their participation to attend the summit as well as negotiated special group rates, travel, and accommodation expenses • Coordinated on location amongst different teams (production, logistics, registrations, and design) the necessary actions and precautions, making sure the event runs smoothly • Supervised the registration process on location and made necessary problem solving decisions to ensure delegate satisfaction October 2005 – October 2008 Express International Printing Company Beirut - Lebanon Customer Service Representative • Managed and followed up on over 300 accounts while maintaining efficiency under peak season • Mediated between Clients/Sales and Production • Planned, coordinated and decided the execution of orders and instructed departments accordingly including Prepress, Printing, Finishing, Design, Shipping and Delivery • Communicated and responded directly with customers on all matters related to orders, inquiries, complaints, requests, and deadlines CERTIFICATES December 2010 Hypnotherapist Certification Mind Your Power - Beirut, Lebanon October 2010 The Pro-Toast Toastmasters (Public Speaking Club) AUB – Beirut, Lebanon May 2010 No-Nonsense Coaching Program Certification Wydner Coaches – Beirut, Lebanon May 2008 Neuro-Linguistic Programming Practitioner Certification Matrix Training - UAE Dubai May 2008 Time Line Therapy Practitioner Certification Matrix Training - UAE Dubai May 2008 Hypnosis Practitioner Certification Matrix Training - UAE Dubai EDUCATION 2001 – 2005 Lebanese American University – Beirut, Lebanon Bachelor of Business Administration, Emphasis Concentration Marketing 1999 – 2000 Rawdah High School - Beirut, Lebanon High School Diploma SKILLS Bilingual Fluent in both English, and Arabic Computer Literate All Microsoft Office applications (Word, Excel, and Power Point) HOBBIES • Reading about: Personal Development and Psychology • Giving talks, Delivering Trainings, and Coaching • Fitness PERSONAL INFORMATION • Marital status: Single • Place of birth: Beirut, Lebanon • Nationality: Lebanese • Date of Birth: 29/09/1982