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Raja Bou Hadir

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Raja Y. Bou Hadir Antelias, Salhab Street, Moubayed Building, Lebanon 00 961 3 02 41 14 / 00 961 4 40 50 70 [email protected] Education: Holy Spirit University of Kaslik (USEK) Fall 2009 Bachelor of Science in Business Computing - Minor In Computer Science Public School Of Antelias June 2003 Lebanese Life-Science Baccalaureate College Sacre-Coeur – Gemmayze June 2002 Elementary- Complementary- Secondary Classes Work Experience: Reservation Officer June 2010 - Present EID Travel - Antelias Overall responsibilities: o Reserving tickets and confirming flight schedules o Management of around 80 accounts of abroad clients. o Follow-up on all clients’ complaints and problems. o Booking for abroad clients through direct chatting and emails. o Filing and maintaining the database. Administrative Assistant Jan 2010 – June 2010 Autostars (Subaru & Daihatsu dealers) - Gemmayzeh Overall responsibilities: o Assisting the company president in all tasks o Coordinating relationship with Japan suppliers through emails and courier services o Coordinating opening letters of credit and all international banking operations o Planning events for marketing purposes o Writing sales and stock reports o Internet research Freelance ADSL Installations & IT Support May 2009 - Oct 2009 Inconet Data Management, IDM - Jisr El Bacha Overall responsibilities: o Installing ADSL routers and modems in homes and companies o Calling for appointments with customers and coordinating routing o Customer support in all internet related troubleshooting Quality ControllerFall 2008 Path Solutions - Mkaless Overall responsibilities: o Testing application in all related customer needs o Filing reports on needed adjustments o Coordinating with developers and follow-up on adjustments Customer Service OfficerJune 2008 - October 2008 CFC Capital Finance Company (Sales & Marketing Department) - Hamra Overall responsibilities: o Filling customer applications for car loans or credit card loans o Answering all customer related issues regarding loans o Following-up on all customers’ missing documents Freelance Translator2003-2006 o Translating from Arabic, French and English and vice versa o Videos, books, pamphlets and all kinds of documents Internships: Database Administrator DBA InternshipFall 2008 ITS - Kaslik Main Tasks: o Observing different SQL tasks on Oracle Server Technical Support InternshipMarch 2007 Technomania Acer IT Distribution - Sin El Fil Main Tasks: o Software and hardware troubleshooting o Implementing operating systems and installing different programs Customer Service and Teller InternshipSeptember 2006 Bank Audi Sal Audi Saradar Group - Jal El Dib Main Tasks: o Observing various banking operations at different levels including commercial operations, letters of credit, account management, as well as customer service. Volunteer Work: Lebanese Red Cross EMS- Antelias Branch Member of Emergency Medical Services - First Aider Since 2005 Team Leader Since 2007 Administrative and recruitment officer Since 2007 Trainings and workshops: o Team management - Ecole de Formation (ECOFOR) 2007 o Multiple Casualty Incident Management (MCI) 2007 Member of Youth Group 2003 - 2008 Skills: Languages: Fluent in French, English and Arabic Presentation skills, Negotiation skills, Ms Office, Html, SQL, C++ Interests and Activities: Rugby, Basketball, Chess Personal Details: Date of Birth: 21 June 1984 Exempt from Military Service