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Objective and profile
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I am a self-motivated and achievement oriented person looking for a position with a reputable organization where I can contribute to its growth and utilize my education and experience to go forward and accomplish established goals. I am able to use own initiative and believe that I will prove to be a valuable addition to your organization and a major team player.
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Employment
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Oct 2010 till Oct 2011: Le Commodore Hotel Beirut, Lebanon
Sales Manager
- In charge of Local & International Travel Agencies Segment.
- Conducting daily Sales Visits to maintain good relationship with the Accounts.
- Sales trip to London attending the World Travel Market Exhibition in November 2010 (WTM)
- Sales trip to Berlin attending the ITB 2011 Exhibition.
- Presenting the hotel in a Sales Trip to Turkey attending EMITT Exhibition 2011.
- Sales Trip to Jordan visiting Top Travel Agencies and Companies to promote the Hotel.
- Property rate analysis & pricing strategy.
2009 till 2010: Le Commodore Hotel Beirut, Lebanon
Senior Sales Coordinator
- In charge of all correspondence relating to offers, quotations, contracts, groups…
- Organization and efficient day to day running of the Sales Office.
- Ensure standardization in all department paper work & quotations.
- Responsible for Productivity reports.
- In charge of statistic & budget reports.
- Handling guests requests/complaints.
- Co-ordination of loyalty programs with Sales and Events departments.
- Gathering New accounts & enlarging the database.
- Periodically contact in-house guests to ensure customer satisfaction.
- Up selling & Cross selling the hotel (Rooms & outlets) & increasing profits.
- Develop a systematic approach to sales handling & reservation.
- Participating in the Hotel promotions.
- Ensure that all expenditures are approved.
- General Office Administration/Filing.
- Responsible for Marketing Deals (Barters, Agreements…)
- Handling PR (Contact with the Media to market any event or Promotion)
2005 till 2008: Le Meridien Commodore Hotel Beirut, Lebanon
Sales Coordinator
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Education
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2006 The Lebanese University Beirut, Lebanon
Faculty of Information & Documentation
Bachelor of Public Relation, Advertising & Marketing
2003 Bchamoun Official Secondary School Beirut, Lebanon
High School Diploma
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Languages
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Spoken : English & Arabic (fluent), French (Fair)
Read : English & Arabic (fluent), French (Fair)
Written : English & Arabic (fluent)
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Special Skills
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- Computer literate, with extensive experience of Word and Excel computer packages, Internet usage, Fidelio, Opera.
- Can type up to 35 words/ minute
- Strong administrative and communication skills.
- Ability to work under pressure and meet deadlines.
- Excellent telephone manner.
- Ability to work within a team but also have initiative to work independently
- Friendly, out going and enthusiastic personality.
- Eager to learn new things/Quick learner
- Efficient and organized with an eye for attention to details
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Hobbies & Interests
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Table tennis, Reading, Swimming, and listening to music…
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Training Programs
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Six Sigma “Harvard Management Mentor Trainings”
Leading a Team
Managing your Time
Solving Business Problems
Budgeting / Revenue Plan
Writing for Business
Communicating effectively
Managing Complex Situations
Guest Satisfaction Index/Up selling technique
Marketing Plan Overview
Starwood One
Starwood Loyalty programs:
SPB, SPG, SPP, Starnet, KAM, Team Hot, Starchoice…
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Awards And certificates achieved
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Achieved The Employee of the month Award in February 2007
“Best Service Ambassador”
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Personal Data
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Date of Birth: 24/02/1985
Place of Birth: Ain-Anoub, Lebanon
Marital Status: Married
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References
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All References and recommendation letters will be provided upon your request.
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