ELIE BHANNINY
Telephone: +961 3 170725 , Alternative Phone: +961 04 722020
E-mail: [email protected]
Personel Information:
Nationality: Lebanese
Date and place of Birth: September 27 1986; Bsalim, Lebanon
Status: Single
Objective:
A Dynamic, motivated team spirited and result oriented individual seeking skills and experience to contribute in your organization’s growth and objectives in the market, able to work on own initiative and as part of a team.
Education:
June 2010 - Bachelor of Business Administration;
Lebanese – Canadian University LCU
Aintoura- zouk
Major : Marketing
June 2005 - French Baccalaureate;
Saint Georges school;
Bsalim, Lebanon;
Emphasis: Social and Economic science
Work Experience:
2005-2006
Mike Sport
Salesman:
- Maintain an awareness of all promotions and advertisements.
- Assist in floor moves, merchandising, display maintenance, and housekeeping
- Assist in processing and replenishing merchandise and monitoring floor stock.
- Aid customers in locating merchandise.
- Communicate customer requests to management.
- Assist in completing price changes within the department.
- Participate in year-end inventory and cycle counts.
2006-2008
BHV City Mall
Salesman in the Radio- TV- Laptops section:
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Maintain an awareness of all promotions and advertisements.
- Assist in floor moves, merchandising, display maintenance, and housekeeping
- Assist in processing and replenishing merchandise and monitoring floor stock.
- Aid customers in locating merchandise.
- Assist in completing price changes within the department.
- Participate in year-end inventory and cycle counts.
- Assist in ringing up sales at registers and/or bagging merchandise.
- Any other tasks as assigned from time to time by any manager.
2009-2010
Khalil Fattal & Fils
Promoter : SONY
- Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
- Identify interested and qualified customers in order to provide them with additional information.
- Keep areas neat while working, and return items to correct locations following demonstrations.
- Practice demonstrations to ensure that they will run smoothly.
- Prepare and alter presentation contents to target specific audiences.
- Provide product information, using lectures, films, charts, and/or slide shows.
2009- 2010
Telesupport International (ITG company)
Help Desk Audi Bank
Call Center : FNB, LCB, BLC, BBAC, BIT, Credit Bank, Ministry Of Finance, CA,
PC Dealnet, ALCS, IDM, AXA Middle East and Path Solutions
- Answer calls professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs
- Produce call reports
2010-2011
Telesupport International (ITG company)
HP telesales Team Leader for Arab countries
- Work directly with existing and new customers
- Represent the business directly to the customer
- Log customer information
- Enter Information into the company data base for customer profiling and sales tracking
- Follow up and supervise the Telesales team
2011- 2012
Nokia Care GMS
Customer care manager
- Providing help and advice to customers using your organisation's products or services;
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents
- Analysing statistics or other data to determine the level of customer service your organisation is providing;
- Writing reports analysing the customer service that your organisation provides;
- Developing customer service procedures, policies and standards for your organisation or department;
- Meeting with other managers to discuss possible improvements to customer service;
- Training staff to deliver a high standard of customer service;
- Leading or supervising a team of customer service staff;
- Learning about your organisation's products or services and keeping up to date with changes;
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
2012-
Sleep Comfort
Marketing and Export Coordinator:
- Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
- Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
- Prepares marketing reports by collecting, analyzing, and summarizing sales data.
- Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.
- Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
- Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
- Monitors budgets by comparing and analyzing actual results with plans and forecasts.
- Updates job knowledge by participating in educational opportunities; reading trade publications.
Key Skills:
- Took courses related to:,Organizational Behavior,Small Business management,Sales and distribution, Marketing principles, Business Law and Business Communication
- Good knowledge in Management principles, Methodology and Human Resources Management.
- Window office (word, power point, excel)
- Excellent Internet research skills
Personal Qualifications:
- Motivated, well organised, hard worker with good interpersonal communication skills.
- Good teamwork skills and contribute well to group projects.
- Committed, fully dedicated to the job and fast learner.
Interets & Hobbies:
Football, Basketball, Diving, Billiard
Languages:
Arabic (fluent), English (fluent), French (fluent)
References:
Available upon request
