Cynthia Georges Souaid
Lebanese
Born on April 2nd, 1988
Beirut, Lebanon
Mobile: +961 03 850 781
E-mail: [email protected]
OBJECTIVE:---------------------------------------------------------------------------------------------------
To find a challenging and rewarding position with a long-term opportunity of growing with and within the organization.
WORK EXPERIENCE:--------------------------------------------------------------------------------------
2012 – till now: SPINNEYS - HEAD OFFICE - Administrator
· Assists office staff in maintaining files and databases
· Prepares reports, memorandums, proposals and correspondence
· Monitors office operations
· Schedules appointments and meetings for executives and upper level staff
· Serves as the go-to for office inquiries and conflicts
· Tracks office supply inventory (stationary) and present supply orders for approval
· Assisting the HR department in some duties, when needed
2011 - 2012: SPINNEYS – HAZMIYEH BRANCH - Customer Service Agent
· Receive processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders.
· Initiate required action for response to customer service requests for orders, exchanges, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
· Ensure and provide quality service to both internal and external customers.
· Receive inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
2009 - 2011: FIORDELLI MEN’S WEAR – KASLIK – Cashier
· Receive payment by cash, check, credit cards, vouchers, or automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
· Greet customers entering establishments.
· Maintain clean and orderly checkout areas.
· Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
2008 - 2009: NEWS BOX - Sales Person
· Greet customers and ascertain what each customer wants or needs.
· Open and close cash registers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
· Compute sales prices, total purchases and receive and process cash or credit payment.
· Maintain records related to sales.
EDUCATION: -------------------------------------------------------------------------------------------------
2010 LEBANESE CANADIAN UNIVERSITY - AINTOURA
B.A in Business Management and Human Resources
2006 LYCEE DE ZOUK – ZOUK MIKAEL
Baccalaureate in Sociology and Economy section
LANGUAGES: ------------------------------------------------------------------------------------------------
Trilingual: Arabic, English & French
TRAININGS: --------------------------------------------------------------------------------------------------
· Summer 2005: Customer service training
· Fraud Money Training
· Expert in stock take and inventory
· Exceptional customer service
COMPUTER SKILLS: --------------------------------------------------------------------------------------
· Microsoft operating systems (7,Vista, XP, 2000, 9x, DOS)
· Microsoft office (Word, Excel, Access)
· Internet (Full navigation and search engines knowledge)
HOBBIES: -----------------------------------------------------------------------------------------------------
All kind of sports mainly tennis, swimming, Basketball and table tennis.
References are available upon request.
