Job Market

 Personal Details: 

Full Name:         Sami Massoud

Address and contact number:  009613550532

E-mail:               [email protected]

                          [email protected]

Date of Birth:     28 – June – 1979

Nationality:        Lebanese

Marital status:    Single

Career Objective:

I am looking forward to work in a competitive environment in fulfilling and satisfying entry position where I can provide a complete support to the entire organization and team.

In order to intend to utilize my knowledge and experience to become more service professional, enthusiastic and active player that will result satisfaction and improvements.

Work Experience(s)

• Salesman with the United Nation – South Lebanon (1997 – 1998)
• Public Relation for PLATINUM Company – Down Town ( 2001- 2002)
• Salesman in an agency for FATAL Company in many Malls in Beirut ( BHV –
• MONOPRIX) (2002 – 2004)
• Main cashier in AZADEA Group in MANGO brand as a full time job, promoted to “MIT” later (manager in training) (2005 – 2007)

Job description:

• Ensure that each customer receives outstanding service by providing a friendly environment which includes and acknowledging every customer, maintaining a strong product knowledge and all other aspects of costumer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate costumer request to management.
• Assist in completing price changes within the department.
• Participate in monthly inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Dealing with VIP costumer.
• Take the responsibility of closing and opening the store
• Deal with high amount of money.
• Order new collection and make recount.
• Check received stock against GRN
• Prepare every week schedule for staff
• Follow up with alteration for the customers.

Last work:

Fashion Consultant and “Store in charge” in AL TAYER Company at MOSCHINO Boutique (The Dubai Mall). And supporting other boutiques like: Alberta Ferretti, Thomas Pink, Jean Paul Gaultier, Dolce Gabbana, Jimmy Choo, Emilio Pucci, etc…

Job description:

• Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products ,recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers’ needs.
• Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.
• Handle customer complaints professionally and escalate any serious issues to the Manager for suitable resolution.
• Maintain an up-to-date database of customers visiting the store.
• Communicate to the customers the information on special offers/ sales promotion events.
• Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in conjunction with the Manager and merchandising team.
• Check stock levels daily and recommend orders to the Manager in order to replenish and maintain optimum stock levels.
• Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it.
• Maintain personal grooming as per the brand standards to represent a positive image
• Comply with all company policies and procedures.

Personal Qualification:

• Third year Secondary (2001-2002)
• Third year BT3 Informatics (2002 – 2003)

Trainings Attendant:

• Customer service
• Art of Selling
• POS
• Fashion Terminology
• Health safety and Security
• Power to present
• Supervising for success

Languages:

• Arabic: spoken and writing. (native language)
• English: spoken and writing. (fluent)
• French: spoken and writing. (fair)