Address: 284 st , shoubra.
Mobile: +20 01007571869.
Seeking an Administrative Assistant position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills
SADAT Academy for Management Science.
Major: Management of Petroleum and Energy companies.
General grade: very Good.
Graduation year : 2009
Mini Web MBA
Association of Internet Projects.
General Grade: A
Graduation Year: July, 2012.
Trained at National bank of Egypt as a Customer service.
Trained at world homes System Company as a Telesales.
Trained at EMBY for trading and petroleum services as Secretary.
Trained at BARCLAYS as Sales out door.
Worked at Mobinil as a Customer Service.
23th August 2010 – 20th Jan.2011
deal directly with customers either by telephone
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
direct requests and unresolved issues to the designated resource
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
maintain customer databases
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
Sonesta Hotel, Tower & Casino Cairo
Worked at Sonesta Hotel Tower & Casino Cairo as HR Secretary.
Contact No. Mr Ashraf Michel : +20 01003833833 “Executive Assistant Manager” 20th February 2012 – 30th September 2012.
Prepare correspondence, forms, manuals, schedules, contracts, and reports for the assistant.
Superintendent of human resources and other department staff members.
Prepare recruitment and new-hire packets.
Process and receive criminal history record information on applicants and volunteers, references, and
Initiate and maintain physical and computerized departmental files for all employees and applicants
Including verification of completeness of files.
Assist with the purging of inactive HR records.
Process requests for official district records, including maintaining log of requests for records.
Coordinate annual distribution of the employee handbook.
Organize and compile materials for new employee orientation.
Assist with distribution of employment contracts.
Recruiting resource organizations.
Perform routine bookkeeping tasks, including simple arithmetic operations, for the department.
Answer and respond to incoming calls, take reliable messages, and route to appropriate staff.
Greet visitors and assist employees and applicants with completing applications and required
Maintain confidentiality of information.
Other application materials.
Arrange conferences, meetings, and travel reservations for office personnel.
Coordinate conferences and meetings.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Using Hits for Vacation’s Managers.
Banque du Caire
Worked at Banque du Caire as Junior Portfolio Risk Management till 1-04-2013.
Contact No. Mr:Ashraf Farag +20 01224060208.” Assistant Manager”
Maintain and develop risk analysis and reporting.
Determine risk report requirement.
Maintain and develop risk reporting infrastructure.
Produce, interpret and present risk reports to investment desks and client directors.
Provide support and advice to investment teams through risk analysis.
Monitor market risk levels.
Working at Banque du Caire as Executive IT General Manager-Office till present.
Answers and screens phone calls and manages the General Manager’s mail.
Schedules and coordinates appointments, meetings and events, including registration and travel arrangements as necessary.
Transcribes drafts, proofreads and revises correspondence, memos, flyers, agendas, minutes, resolutions and policies.
Assists in the completion of various forms, notices, press releases and other communications, which may require posting and/or publication.
Assists with project monitoring and budget tracking.
Assists General Manager with customer inquiries and problem resolution.
Assists District personnel in meeting preparation, set-up and clean up.
Updates District web page on a regular basis.
Exhibits ability to constructively deal with conflict and afford effective resolutions.
Suggests policy changes in order to streamline department operations.
Assures departmental operations within budgetary guidelines.
Exhibits willingness to ensure successful inter-departmental relationships.
Arabic :Native Language
English: Very Good writing & speaking.
Professional awareness program - National Egyptian Development Association (Neda) funded by Sawiris Foundation for social development From June 28 th to July 13 th 2011.
Web Design Course from computek.
Human resources: Cambridge training college Britain.
Certificate of completion - Smart Mind Center for :-
Preparing Resume & Interview.
Certified professional employee.
Modern Sales Diploma.
Power of Memory.
Customer Service Diploma.
Certificate of Achievement - Canadian Training Center of Human Development for :-
1- Customer Service.
The Art of Selling.
ICDL : UNESCO.
(International computer driving License)
Microsoft word and Excel.
Effective communication skills.
Ability to read, write and understand English.
Experienced in company management.
Capability to coordinate with management and staff.
Good research and presentation skills.
Possess very good organizational skills.
Excellent ability to manage multiple projects.
Able to understand requirements of management and staff.
Good capability to prepare reports and records.
Outstanding skills to work in flexible schedules.
knowledge of management procedures.
Great aptitude to provide quality customer service.
Interests and Activities:
Listening to music.
Reading (Psychology – Personality – Body language).
Marital Status: Single.
Date of Birth : August 23rd, 1987.
"References & Extra information will be furnished upon request"