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Tharwat Hawa

Personal Statement:
Work Experience:
Professional Skills:
Personal Skills:
Other Details:

Personal Information: Name: Tharwat Hawa

                                          Mobile Number : 009613434680

                                          E-mail : [email protected]

Profile ________________________________________________________________________

A serious and outgoing candidate with international experience and fluent in English, French and Arabic. Aiming to secure a promising position where my skills and experience will be an asset and which offers both a challenging experience and a good opportunity for career development. 

Skills Summary _________________________________________________________________

  1. Management
  2. Customer Service
  3. Strong communication skills
  1. Analytical and critical thinking
  2. Time management & Planning


  1. Performing under pressure




Employment History / Professional Experience _______________________________________

WH HOTEL                                                                                                 Sep 12 – Present Night Manager

Beirut, Lebanon


 ♦ Control all the overnight shift staff , and supervise the tasks delegated to them .

 ♦  Auditing all the daily transactions,and correcting them if there is any mistake

 ♦ Testing and inspecting service and security levels

 ♦ Preparing all financial and operational reports

      CLEAN REPUBLIC(cleaning company)                                                       January 2011 – Nov 2011

Assistant Operations Manager

Beirut, Lebanon

  1. Monitor and control the daily actions  of the supervisors
  2. Meeting all new potential clients ,and settle the contracts
  3. Pricing the projects.
  4. Send weekly, and monthly reports to the General Manager.
  5. Handle all feedback letters sent to the clients , and make proper adjustments accordingly.

Coral Suites Hamra                                                                              Dec2009 –Sept 2010

Assistant front Office Manager

Beirut, Lebanon

 ♦    Handling all FO packages, FO budget and rooms revenue

 ♦    Responds to emergencies and to dissatisfied guests through handling special requests,

            and problems.

 ♦      Maintains and controls the  room  rates  and  packages.


      ♦     Conduct , implement ,and make proper training to all FO agents.

    LA CIGALE HOTEL                                                                          Feb 2008 – Nov 2009

Guest Service Officer

Doha, Qatar

  1. Ensure that all guests receive the appropriate greeting whenever they approach the front desk
  2. Assigns rooms for arriving guests.
  3.  Promotes in-house services and facilities upon check in.
  4.  Maintains and controls the signed registration cards and the room rates
  5.  Follow up on accurate billings and right covering.
  6.  Handles complaints efficiently and promptly.
  7.  Handles guest needs, inquiries and requests on time and efficiently
  8.  Reports daily activity in log book

Holiday Inn                                                                                         Oct2007 – January 2008

         Receptionist / Auditor

         Beirut, Lebanon

  1. Handle customer Check in and check out.
  2. Prepare management reports as well as auditing transactions
  3. Maintain cashier float and make accurate daily reports of all money received.
  4. Contact the manager and communicates with him all pertinent information.
  5. Ensure that all special tasks requested by FOM related to the operation are accomplished.