Curriculum Vitae
Rita Edward Garrana
Lebanese, single, female
Address: Bsaleem-Metn - Lebanon
Email: [email protected]
Cell : 961 -3-727778
EDUCATION
§ Lebanese American University (previously Beirut University College " B.U.C."), 1983-1986
-Bachelor of Science in Business Computer
§ St. Mary Orthodox College, 1978-1982
-Lebanese Baccalaureate II, Sciences.
LANGUAGES
§ English & Arabic: Spoken, written and read very fluently.
TRAINING
§ The New Millennium Manager
§ Train the Trainer
§ Time Management
§ Interpersonal Communication Skills -
§ Advanced Supervisory Skills
§ Basel II (30 hours-Feb06) – Arab Academy for Banking &Financial Sciences.
§ Anti Money Laundering -Assoc. of Financial Institutions in Lebanon.
Skills
§ Team leader with the needed skills to manage and motivate staff.
§ Excellent inter-personal skills and the ability to communicate clearly with varied parties.
§ Self motivated, with the ability to work well under pressure.
§ Skilled at dealing with difficult customers to ensure the best outcome.
§ Good interpretation and analysis of financial figures and performance.
COMPUTER SKILLS
§ Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Business Objects reporting tool
§ Accounting software applications
§ Telecom Billing System, CRM, ERP and CMS applications
§ Bankworks (Master Card Receivable Application)
MANAGERIAL EXPERIENCE
Throughout my employment, I gained a managerial experience which can be summarized as per below:
§ Writing and updating of Processes and Procedures as per ISO standards.
§ Publishing and insuring the division KPI’s are met at a satisfactory level.
§ Setting unit objectives and measuring the achievements.
§ Responsible for applying company policies & translate dept decisions into operational goals.
§ Understand customer requirements based on their needs and value translate it into business and functional specification requirements. Communicate the requirements to the development.
§ Internal office administration and purchase knowledge.
§ Supervise, coach and assign tasks to a group of staff; Semiannual appraisals. Staff recruitment.
§ Reporting skills(Financial, analysis , statistical)
PROFESSIONAL EXPERIENCE
§ Lebanese accounting books, recordings and close end of year financial figures
§ Financial reporting and analysis .Coordinating with auditors.
§ Office Management, purchases, employee procedures and payroll.
- Create a credit risk management environment of an acceptable quality, in terms of
established credit guidelines and financial risk evaluation for launch of new products.
- Analyze delinquent accounts and prepare report on highest risk accounts including
recommendations for resolution.
- Interact with customers to obtain additional credit information to support credit lines
- Maintain bad debt and bad debt recovery records . Coordination with Legal advisors.
- Preparing budgets related to dept and assist in preparing project related budgets and follow up
- Identify accounts requiring collection agency or legal action and coordinate collections
· with third party contractors
- Plan and implement quality assurance for all processes.
- Supervises the routine operations of the billing department and ensures that the organizational standards are followed for the same. Resolves the issues escalated by the staff regarding discrepancies arising in the bills of the clients.
- Participates in the recruitment and training process. Assigns tasks and shifts to staff and assists in the monthly and annual closing of accounts. Prepares and implements a strategy that helps the staff to work efficiently and complete all the tasks on time with minimum or no errors.
Telecom detailed job functions is clarified in page 3 .
Employers
Cricri confectionary shop
Owner and Self Employed Oct 2011 till date
Handling purchases, accounts, sales
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The Net Holding Freight and Express Courier services
Oct 2009 up to August 2011
Billing,Collection&Credit Control Manager(with all related accounting records&financial analysis)
Supervising:6 staff members
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P-Group – Voice over internet
October 2008 up to Oct 2009
Credit Control & Financial Manager
Supervising : 2 staff members
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Du - GSM Mobile Operator (Dubai)
November 2006 up to June 2008
Billing and Collection - Senior Specialist
Supervising :8 staff members
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CreditCard Services Co. Credit Card Issuers (Master card- Lebanon )
Oct. 2004 up to Oct. 2006
Collection Manager- signature “A”
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Libancell - GSM Mobile Operator
*October 96 up to May 2004
Accounts Receivable and Credit Control Supervisor. (with all related accounting records & financial analysis)
(Serving 120,000 regular line subscribers)
Supervising : 7 staff members
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Karam Group-Contracting & Real Estate Company
May 1993 – Aug. 1996 (3.3 years- Lebanon)
Senior Accountant
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Industrial Services Company - Trading Co. in Textile Machinery & Raw Materials
Dec. 1989 - Feb. 1993 Assistant Chief Accountant.