Job Market

Roula KOUSSAIFI

D.O.B: 28/11/1977 

Lebanese

Jbeil – Lebanon

00961.3.912205

E-mail: [email protected]

Education:

«Institut Technique de Tourisme»                                                                       1996-1999

Dekwaneh – Lebanon

School of Tourism

«Lebanese University»                                                                       

Jal el Dib – Lebanon

Studied Law (First year)

« American Language Center»                                                                1996-1997

Byblos – Lebanon

Received English courses 202-301

1996–1997      American Language Center            Byblos, LB

Received English Courses 202-301

« Ecole des Sœurs des Saints Cœurs »                                                           1981-1995

Byblos – Lebanon

Received the Lebanese Baccalaureate in Philosophy 

BYBLOS & BEYOND                                                                       December 2011 till date      

Jbeil – Lebanon 

Managing Partner

TLB DESTINATIONS                                                October6^th 2003 till November 2011    

Rabieh – Lebanon  

Working as a Sales and Product Manager:                           2008 till Nov 2011

In addition to the responsabilities carried out while performing as a sales manager, is:

• Responsible for the sales of the Destinations Lebanon, syria, JOrdan and Oman including Packages for accommodation, Adventure Tours (Biking, hiking, Canyoning, etc…), Classic trips, and develops maximum opportunities to generate sales volume in order to achiveve or exceed the budget expectations in all areas
• deputized for the Director his absence and oversees all operational aspects of the Sales, Marketing, Operations and Accounting Departments
• Assists & supervise the Operations Team in their daily Operation activities, Analyzes, evaluates Account production and implement  action plans and makes sure the job assigned and contracts signed are carried through correctly maintaining the accounts management system.
• Involved in interviewing & hiring new team members
• Implements Training required for the Operations team improvement and development
• Participated in CIFA tour Leaders Trainings by providing courses related to communication, tour leaders job, tourism history etc…

• Establishes and cultivates sales contact with top clients of major accounts in local and Europe Market as well as with the local suppliers and Ensure up-to date reports and data base In the Travel Logic System
• Involved in all aspects of Business Plan, budgdet preparation and completion
• Solicits and serves group business, conventions, incentives, meetings, tours and special groups
• Coordinates Sales & Promotional activities for the Company (Sales blitzs, Yearly Thank Activities, Fam Trips, Special events).
• Works closely and enthusiastically with other Department Heads to ensure teamwork and a smooth and efficient operation of the Company
• meets with clients, guests and industry colleagues. Participates in community and industry activities which may benefit the Company and the profession and develops necessary relationships both locally and overseas.
• Handles client complaints when necessary and makes all efforts that clients are made as satisfied and content as possible
• Recommends improvements whenever there are opportunities of improving service levels, increasing revenues or reducing costs.

Working as a Product Manager                                                               2007- 2008

• Monitoring the production process and adjusting schedule as needed by Handling all incoming requests, quote, sell, Follow up, negotiate and Close deals
• Participate to issue special Promotional Departures
• Involved with the planning and coordination
• Achieve maximum productive visits to all suppliers within the 3 countries and conduct yearly inspection of hotels, telephone calls and  inspections
• Organize the Operation and the function of the team
• Communicate and Liaise among different departments I.E. suppliers, managers, clients
• Attend departmental & communication meeting as requested by the GD and work with him to implement the company’s policies and goals
• Review direct competition and conducts regular research being constantly updated on the economic, the market demand and competitive conditions, in order to develop new products
• Ensure comprehensive and up to date knowledge of the ground
• Ensure that TLB Destinations and all its clients’ Concept, Marketing Policies and Standard Operational Manual are adhered to at all times. 
• Prepares and execute sales objectives and action plans.
• Identifying, implementing and monitoring commercial opportunities and additional services to raise revenue
• Study the Products sold and Prepare the Resume for the operations, the buying plan and the needs for the new season
• Supervising and motivating a team of workers and Reviewing the performance of subordinates
• Identifying the training needed
• Ensure that the products are well presented, organised, easy to use and Accessible 

Working as an Operation Supervisor                                                      2003- 2007

·      Quoting & negotiating rates with customers & drawing up contract and Letters of agreements

·      Responsible of theoperational daily tasks and fucntions of the operation team

·      Organizing the operation files

·      Communicate with the clients and suppliers for operational issues

·      Preparing the budget and cash expenses of the trips

·      check, handover and Brief the tour leaders before each departure and communicate with them on ground to motivate them and get the feedback

·      Prepare the provisional expenses breakdown of the future trips

·      Prepare and handle the allotments: hotels, transports etc…

·      Looking constantly for new suppliers and up-dated the data base

·       Checking the suppliers invoices

·      Archive

·      Maintaining good communication with: hotels, transport suppliers, restaurants, tour leaders, guides, ensuring proper files handling & A smooth running of operations.

Supreme Services (Tour Operator & Travel Agency)              March – Sep 2003          

Tabarja – Lebanon

In charge of the arab department: direct contact with travel agents in Egypt, Cyprus, Tunis, GCC market.

Planning, programming and file handling of groups

R. RIDA International (Tour Operator & Travel Agency) August 1999-Nov 2002          

Jal El Dib – Lebanon

Working as an Incoming tours Operation: Arab Department May 2001– Nov 2002

·      Handling the files, hotels booking, car rental, transfers and transport booking

·      Daily follow up with clients on ground

·      invoicing

·      Ground handling of groups, seminars and conferences such as the Arab Islamic Bank, Lions, Rotary etc,,,

Working as an Incoming tours Operation: Europe Department Feb 2000- May 2001

·      Handling the files, hotels booking, car rental, transfers and transport booking for groups and FIT

·      Daily follow up with clients on ground

·      Direct contact with all travel agents in Greece, Switzerland, Germany, Denmark, Sweden, Syria, Turkey and Italy

·      Escorting FAM trips, groups within Lebanon and Syria

·      Meet and assist groups at Beirut International Airport and borders for groups

·      Planning, programming and file handling of Incentive groups 

·      invoicing

·      performed secreterial skills

Working as an Operation and Marketing of “Gray Line” Daily tours Aug 1999-Feb 2000

·         In charge of GRAY LINE department performing operation & reservation for Daily Tours

·      Direct contact with all hotels, banks, clubs, restaurants….

OTT Pullman Tours                                                                            August-Sep 1999          

Jounieh – Lebanon

training: Incoming tours sales agent

Al Mayadin Hotel                                                                           Summer 1998- 1999          

annaya – Lebanon

hotels front office

Asfar Travel Agency                                                                      Summer 1998- 1999          

Byblos – Lebanon

Trainee – Airline reservations and ticketing Agent

Training - Events - Certificates

Participated & attended the following trainings:

- CIFA Tour Leader Trainings  

- Negotiation Training

- Leadership Development

- First Aid

- Procurement and sourcing practices

Participated in clean up the med and received a certificate during May 2008

Participated in organizing the following international events: international mountain day, international snowshoeing day, Pan Arab Games 2000

Participated in International Tourism Fairs: Top Resa France, WTM London, TTG rimini 

Languages

English:       Read, Spoken & Written fluently.

French:        Read, Spoken & Written fluently.

Arabic:        Mother Tongue.

German:       Elementary

Interests and Activities

Have an interest in drawing and in all Handcraft Design

listening to music

Interested in Environment and attended various seminars.

Showing interest in Cultural Events: Organizing Exhibitions, Seminars as well as Folkloric Events

All kind of sports: trekking, swimming, biking, bodyshaping etc…

Computer Skills 

Windows Operational Systems:

·      Microsoft Word.

·      Microsoft Excel.

·      PowerPoint

·      Travel Logic  

·      Internet Browsing (Netscape, Microsoft Explorer).

References

Available upon request