Rudy Chaptini
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PROFESSIONAL EXPERIENCE
May 2014- Kilzi & Co. S.A.L. (Insulation & waterproofing) Beirut-Lebanon
To date Branch Manager
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Handle indoor sales operations, in charge of achieving total customer satisfaction by providing adequate solution to walk-in.
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Perform presales support, following the receipt of a request for quotation from customers.
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Create sales orders and issue final billing documents using company ERP.
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Prepare periodic sales reports to sales manager and CEO.
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Coach new outdoor sales personnel.
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Assisted in the opening activities of the company’s new showroom in Dora by preparing the preliminary display floor plan of the showroom and submitting it for management approval.
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Develop and maintain sufficient knowledge of existing and new sales products.
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Introduce the company’s product line and solutions to new customers to help grow customer base.
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Conduct sales presentations of the company’s product range to potential clients in prearranged meetings.
Apr. 2011- Mikano (Generators & construction machinery) Lagos-Nigeria
Mar.2014 Branch Manager
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Managing the company branch in Apapa city and leading more than 50 employees.
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Grew sales from US$ 1.2 Million in 2011 to US$ 6.5 Million in 2013.
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Expanded the customer base from less than 1,000 in 2011 to around 1,500 in 2013.
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Achieved significant improvements in branch operations and customer service.
Feb. 2008- Cobranet (Internet Service Provider) Lagos-Nigeria
Mar.2011 Sales Executive Officer
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Handled internet services sales operations for both corporate and individual accounts.
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Followed-up on clients’ needs and issues and provided required support as needed.
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Developed a well-established relationship with dealers which led to an increase in purchase orders and on-time payments.
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Established over 15 points of sales (POS) and generated over US$ 2.5 Million in sales.
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Planned and conducted numerous marketing activities and promotional events.
Dec.2005- Dot.LB (Financial Institute-Brokerage firm) Beirut-Lebanon
Feb. 2008 Customer Support Officer
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Conducted live demonstrations of company’s products (My track) in order to develop brand awareness.
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Worked with clients to help them define their challenges and developed customized solutions accordingly.
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Provided clients with technical assistance on an as-needed basis.
EDUCATION
2001-2004 Lebanese American University B.S. in Business (Emphasis: Banking & Lebanon Finance)
1985-2000 College Maristes Champville Lebanese Baccalaureates (Elementary Lebanon Math Section).
LANGUAGES
Arabic (Native), English (Fluent), French (Fluent).
PERSONAL SKILLS
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